ICERTIS need Technical Consultant - Customer Support 0-2 yrs Exp

Position name

Associate Technical Consultant - Customer Support

Location

Pune, India

Role

Understand how the product works and how it is used by customers. Work closely with customers to answer questions about features and capabilities of our product. Interact with customers on/ off-site to troubleshoot issues, provide workarounds by leveraging your troubleshooting skills. Develop knowledgebase articles for both customer and internal staff to reduce troubleshooting time and drive faster issue resolution. Provide technical expertise, guidance, mentorship to team members. Participate in hiring processes. Follow and contribute to defined CRM processes to manage customer requests efficiently. Role may involve travel to customer locations.

Job Requirements

0-2 years previous experience in an Application Support role. Excellent troubleshooting skills with expertise in SQL & Stored Procedures. Exposure to Windows Azure and Cloud Computing will be an added advantage. Deep understanding of customer support processes and tools. Ability to follow defined processes. Outstanding written and verbal communication skills. The ability to coordinate, follow up, follow through and drive issues to closure proactively. The ability to be a good listener, and to understand customer issues. Ability to provide innovative workarounds or design a solution to fix customer’s problem. Willingness to work in shifts.

Minimum Education

Science or Engineering graduate.

Experience

0 to 2 yrs

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